Legal

Grievance Officer

Contact details and the process for raising concerns, complaints, or grievances with us.

Last updated: 22 August 2026

Response Time

Within 7 business days

Resolution Target

Within 30 days

Grievance Officer

Prep IQ Institute — Grievance Cell

For complaints related to our services, content, privacy, refunds, or conduct.

prepiqreceiver@gmail.com

Purpose

Prep IQ Institute has designated a Grievance Officer to address concerns, complaints, and grievances from students, visitors, and other stakeholders. We are committed to fair, timely, and transparent resolution of all legitimate grievances.

Scope of Grievances

You may raise a grievance related to any of the following:

Quality of coaching, study material, or mock tests.
Fee disputes, refund requests, or billing issues.
Privacy concerns or misuse of personal information.
Inaccurate or misleading content on our website.
Conduct of faculty, staff, or other students.
Technical issues affecting access to online programmes.

How to File a Grievance

To file a grievance, send a detailed email to prepiqreceiver@gmail.com with the subject line "Grievance — [Your Name]". Please include:

Your full name, email, and phone number.
Enrolment or reference number, if applicable.
A clear description of the issue and desired resolution.
Supporting documents or evidence, if available.

Resolution Process

Upon receipt of your grievance, we will acknowledge it within 7 business days and assign it for review. Our team will investigate the matter and communicate the outcome or request additional information within 30 days.

If you are not satisfied with the resolution, you may request escalation by replying to the resolution email with "Escalation Request" in the subject line.

Confidentiality

All grievances are handled confidentially. Information shared during the grievance process will be used solely for investigation and resolution purposes.

Need further assistance?

Our team is here to help with any questions about our policies.